Because our services require dedicated time and resources, the following cancellation and refund terms apply.

1. Full Payment

Full payment is required before The Mendoza Collective begins work on a service.

Services will not begin until payment has been received.

2. Cancellation Before Work Begins

If a client cancels before The Mendoza Collective has begun work on the requested service, the client may be eligible for a full refund of the service fee.

For purposes of this policy, work begins when The Mendoza Collective begins research, sourcing, planning, communication, coordination, reservation work, or other substantive work related to the client's request.

3. Cancellation After Work Begins

Once work has begun, the service fee is non-refundable.

This applies even if the client changes their mind, changes their plans, decides not to use the recommendations provided, or no longer requires the service.

The Mendoza Collective's service fee compensates us for the time and work dedicated to the client's request and is therefore considered earned once work begins.

4. Changes to a Client's Request

Clients may request changes to their original request. The Mendoza Collective will make reasonable efforts to accommodate changes when possible.

If a requested change substantially increases the scope of work, additional fees may apply. The client will be informed of any additional fee before the additional work is performed.

5. Third-Party Purchases, Reservations & Expenses

The Mendoza Collective may assist clients with reservations, purchases, tickets, vendors, accommodations, transportation, restaurants, activities, and other third-party services.

Third-party purchases and expenses are subject to the cancellation, refund, and change policies of the applicable provider.

The Mendoza Collective does not guarantee that a third party will provide a refund.

The client is responsible for any non-refundable third-party costs that result from the client's cancellation, change of plans, failure to respond, or failure to use a booked service.

6. Rescheduling

When reasonably possible, The Mendoza Collective may allow a client to reschedule a consultation, planning service, or other scheduled service.

Rescheduling is subject to availability and may not be possible for time-sensitive requests, reservations, events, travel, or third-party commitments.

Rescheduling does not automatically create a right to a refund.

7. The Society

The Society is a recurring monthly membership.

Membership fees are non-refundable once the applicable membership period has begun. Members may cancel future membership periods before their next scheduled billing date.

Cancellation does not result in a prorated refund for an active membership period.

Third-party expenses incurred on behalf of a Society member remain subject to the applicable third party's policies.

8. If The Mendoza Collective Cannot Fulfill a Service

If The Mendoza Collective is unable to fulfill a service for reasons within our control, we will make reasonable efforts to provide an appropriate alternative.

If an appropriate alternative cannot be provided, the client may be eligible for a refund of the portion of the service fee associated with services that were not provided.

9. Refund Processing

Approved refunds will be issued to the original payment method used by the client, unless otherwise agreed.

Refund processing times may vary depending on the payment processor and financial institution.

10. Client Acknowledgment

By submitting payment for a service, the client acknowledges that they have reviewed and agree to this Cancellation & Refund Policy.

The client understands that the service fee becomes non-refundable once work has begun.

The Mendoza Collective

Effective Date (09|01|2026)

Welcome to The Mendoza Collective. By accessing our website, submitting an inquiry, purchasing a service, or engaging The Mendoza Collective for services, you agree to the following Terms & Conditions.

1. About Our Services

The Mendoza Collective provides personalized concierge, planning, research, sourcing, curation, and coordination services.

Our services may include recommendations, research, itineraries, reservations, vendor sourcing, event planning assistance, experience curation, and other personalized services depending on the service selected by the client.

Services are customized based on the client's request, preferences, information, availability, and budget.

2. Service Scope

Each service has a defined scope.

The Mendoza Collective will make reasonable efforts to fulfill the services described to the client at the time of purchase.

Requests outside the original scope may require an additional fee. Clients will be informed of additional charges before additional work is performed.

3. Recommendations & Third-Party Providers

The Mendoza Collective may recommend, coordinate with, or make reservations with independent third-party businesses and service providers.

These may include restaurants, hotels, venues, transportation providers, event professionals, travel providers, retailers, activity providers, and other businesses.

The Mendoza Collective does not own, operate, or control these third-party providers.

Third-party providers are responsible for their own services, pricing, availability, policies, performance, cancellations, and customer service.

4. Availability & Pricing

Recommendations, reservations, products, experiences, and services are subject to availability.

Prices, availability, policies, hours, and other details may change without notice by third-party providers.

The Mendoza Collective will make reasonable efforts to provide accurate and current information but cannot guarantee that third-party information will remain unchanged.

5. Client Responsibilities

Clients are responsible for providing accurate and complete information necessary to fulfill their request.

Clients are also responsible for reviewing and approving important details before a reservation, purchase, or booking is finalized when approval is requested.

Clients must notify The Mendoza Collective of any relevant preferences, restrictions, deadlines, or changes that may affect the service.

Delays caused by incomplete or inaccurate information provided by the client may affect our ability to fulfill a request.

6. Payment

Full payment is required before services begin unless otherwise agreed in writing.

Additional services or work outside the original scope may be invoiced separately.

All payments are subject to the Cancellation & Refund Policy.

7. Client Communication

Clients agree to communicate promptly and provide requested information or approvals within a reasonable timeframe.

The Mendoza Collective is not responsible for missed opportunities, expired availability, price changes, or additional costs resulting from delayed client responses.

8. No Guarantee of Availability

The Mendoza Collective does not guarantee that a specific restaurant, hotel, vendor, event, product, reservation, or experience will be available.

When a requested option is unavailable, we will make reasonable efforts to identify suitable alternatives when the selected service includes that work.

9. Liability

The Mendoza Collective provides planning, research, sourcing, concierge, and coordination services. We are not the direct provider of third-party services unless expressly stated otherwise.

To the extent permitted by applicable law, The Mendoza Collective is not responsible for losses, damages, delays, cancellations, injuries, service failures, price changes, or other issues caused by independent third-party providers or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

10. Circumstances Outside Our Control

The Mendoza Collective will not be responsible for delays or inability to perform caused by circumstances reasonably outside our control, including severe weather, natural disasters, government actions, transportation disruptions, business closures, technology failures, labor disruptions, or third-party cancellations.

11. Intellectual Property

Unless otherwise agreed in writing, materials created by The Mendoza Collective, including original written recommendations, itineraries, planning materials, templates, and other proprietary materials, remain the property of The Mendoza Collective.

Clients may use materials provided to them for their personal use in connection with the purchased service.

Materials may not be reproduced, resold, redistributed, or used commercially without written permission.

12. Confidentiality

The Mendoza Collective will treat client information with reasonable care and will not knowingly disclose private client information except when necessary to provide the requested service, comply with legal obligations, or with the client's permission.

Additional privacy practices are described in our Privacy Policy.

13. Website Use

Content on the Mendoza Collective website is provided for general informational purposes.

We reserve the right to update, modify, suspend, or discontinue website content or functionality at any time.

14. Termination

The Mendoza Collective reserves the right to decline or terminate a service relationship when reasonably necessary, including situations involving abusive, threatening, fraudulent, illegal, or inappropriate conduct.

Any refund associated with termination will be handled according to the circumstances and applicable Cancellation & Refund Policy.

15. Governing Law

These Terms & Conditions will be governed by the laws of the State of Tennessee, except to the extent that applicable law requires otherwise.

16. Changes to These Terms

The Mendoza Collective may update these Terms & Conditions from time to time.

The version in effect at the time a client purchases services will generally apply to that transaction unless otherwise required by law.

17. Entire Agreement

For purchased services, these Terms & Conditions, the applicable Client Service Agreement, scope of work, and other written terms provided to the client constitute the agreement governing the applicable service.

If there is a conflict between documents, the applicable signed Client Service Agreement will control to the extent permitted by law.

18. Electronic Acceptance

Electronic signatures, acknowledgments, and agreements may be used in connection with Mendoza Collective services.

By electronically accepting these Terms & Conditions or completing a purchase where acceptance is required, the client acknowledges that they have reviewed and agree to the applicable terms.

19. Contact

Questions regarding these Terms & Conditions may be directed to:

The Mendoza Collective

The Mendoza Collective

Effective Date: 09/01/2026

The Mendoza Collective respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, and how we may share it when you visit our website, submit an inquiry, purchase our services, or communicate with us.

1. Information We Collect

Depending on how you interact with The Mendoza Collective, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and payment information

• Event dates and details

• Travel or experience preferences

• Dining, activity, or service preferences

• Information you provide through inquiry or consultation forms

• Communications between you and The Mendoza Collective

• Information necessary to fulfill your service request

We do not intentionally collect sensitive personal information unless it is voluntarily provided by you and reasonably necessary to fulfill your request.

2. Payment Information

Payments may be processed through third-party payment processors, including Squarespace Payments.

The Mendoza Collective does not intentionally store complete credit card numbers or other full payment credentials on its own systems.

Payment information is handled according to the applicable payment processor's privacy and security practices.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries

• Determine which services may be appropriate

• Provide concierge and planning services

• Research and source recommendations

• Make or coordinate reservations when requested

• Communicate with clients

• Process payments

• Provide customer support

• Improve our services and website

• Maintain business records

• Prevent fraud or misuse

• Comply with legal obligations

4. Information Shared With Third Parties

We may share information with third parties when reasonably necessary to provide a requested service.

For example, if you ask us to make a restaurant reservation, coordinate a hotel stay, or communicate with a vendor, we may need to provide that business with relevant information such as your name, contact information, date, time, party size, or other necessary details.

We do not sell your personal information as a business practice.

5. Service Providers

We may use third-party companies to help operate our business, including providers for:

• Website hosting

• Payment processing

• Email

• Scheduling

• Forms

• Accounting

• Analytics

• Customer relationship management

• Other business operations

These providers may process information on our behalf as necessary to provide their services.

6. Website Analytics & Cookies

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website traffic, improve functionality, and understand how visitors interact with our website.

The specific technologies used may change as our website and marketing systems evolve.

7. Communications

If you provide your contact information, we may use it to communicate with you regarding inquiries, purchases, active services, appointments, updates, or other business-related matters.

Marketing communications, where applicable, may include an option to unsubscribe.

8. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and support legitimate business purposes.

9. Data Security

We take reasonable administrative and technical measures to protect information in our possession.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Children's Privacy

The Mendoza Collective's website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website.

11. Third-Party Websites

Our website may contain links to third-party websites, businesses, booking platforms, or other services.

The Mendoza Collective is not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing personal information.

12. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.

Requests may be submitted using the contact information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

The updated version will be posted on our website with a revised effective date.

14. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

The Mendoza Collective
[Business Email]
[Business Address, if applicable]

The Mendoza Collective

We believe exceptional service should be thoughtful, personalized, and accessible.

If you have an accessibility need, accommodation request, dietary consideration, mobility concern, or other specific requirement that may affect your experience, we encourage you to let us know as early as possible.

When accessibility or accommodation information is relevant to a request, our team will make reasonable efforts to consider those needs when researching, recommending, and coordinating experiences, services, venues, and other arrangements.

Because The Mendoza Collective works with independent third-party businesses and service providers, we cannot guarantee that every location, experience, or provider will be able to accommodate every request. We will, however, make reasonable efforts to identify appropriate options based on the information you provide.

If you have a specific accessibility or accommodation request, please include it in your inquiry or contact us directly.

Tell us what you need. We'll help you find what fits.